Booking an appointment

Make a booking

1. Open the listing and choose Book (or Book next to a service on a member's page). The bar at the top shows which steps are done; choose a step to jump to it.
2. Choose the service.
3. If more than one team member offers it, choose one, or leave Any available. For jobs that need several people, they're chosen for you.
4. Pick a day, then a time. Times are shown in the listing's time zone.
5. Add a note for the business if you like, and confirm.

You need to be signed in with a verified email to book.

Confirmed straight away, or a request

Depending on the business, your booking is either confirmed at once, or sent as a request that the business accepts or declines. Requests have a reply deadline: if the business doesn't answer in time, the request expires and you're told.

Paying

Most bookings are paid at the business. If online payments are switched on for the listing, you may be asked to pay in full or pay a deposit when you book, on a secure Stripe page; this site never sees your card details. For a request, the amount is held on your card and only charged if the business accepts.

Your bookings

Find all your bookings under My bookings, split into upcoming and past. Open one to see its details, status and payment. You'll get an email and a notification when a booking is confirmed, declined, changed or cancelled, and a reminder the day before.

Cancelling

Open the booking and choose Cancel. Each business sets a free-cancellation window (for example 24 hours before). Cancelling after that is recorded as a late cancellation, and an online payment isn't refunded. If the business cancels, you're told, and any online payment is refunded in full.

Bookings at your address

Some services come to you ("Comes to you" on the card), or let you choose. When you book one, pick one of your saved addresses, or add one under Settings > Addresses. If the address is outside the area the business covers, the form tells you as soon as you choose it. Only you and the business can see the address on your booking.

Options

Some services ask you to choose a size or add extras. Each choice can change the price and how long it takes; the total is shown before you book, and the times on offer are ones the whole job fits in.

Repeating bookings

Some services can be repeated. Tick Repeat this booking, then choose how often (for example every 2 weeks on Mondays) and when it ends (pick the last date on the calendar, or a number of visits). Your first visit is booked now; the others are booked automatically at the same time as they become available, and you're told if one can't be. If you pay online, your card is saved at this first payment and charged for each visit when it's booked. You can cancel one visit as usual, or choose Cancel the rest on any visit to stop the series. Up to 8 visits are booked ahead at a time, you pay the price agreed when you started for every visit, and you can have up to 3 repeating bookings with one business.

Asking for a quote

Some services are priced per job: their card says Request a quote instead of Book, and any price shown is a starting point ("From"). To ask for one:

1. Choose Request a quote.
2. Describe the job, pick the address it's at (for services that come to you) and any options, and add up to 5 photos if they help. Only you and the business can see the photos.
3. Choose Send quote request.

The business replies with a price, the time the job needs, and the date the quote is valid until. You'll get a notification, and the request appears under My quotes. To go ahead, open it and choose Accept and book a time: you pick a time as usual, at the quoted price, and pay as the service says (at the business, a deposit or in full online). Each quote books once; if you cancel that booking, you can book again with the same quote while it's still valid.

The business can send a revised quote until you book; you always book with the newest one. If you'd rather not go ahead, choose Withdraw request (or Decline quote once you have one). A request with no reply closes after 14 days, and a quote you don't book closes after its valid-until date. Questions about the job go through messages: use the Message button on the request.