Reviews, questions and comments

Reviews

You can review each listing once: a star rating, with an optional title and text. The business may reply publicly. You can delete your own review at any time. Businesses can't review themselves.

Reviewing a member

Members who sell products or offer services can be reviewed on their own page, even without a listing. You can review a member once you've had real contact with them: a conversation where you've both written, or a booking with them that was confirmed or has taken place. Scroll to Reviews on their page and choose your stars. Post again to update your review, or delete it at any time. The member may reply publicly.

Reviewing a product or service

You can review a single product or service on its own page, separately from reviewing the seller. To review a service, you need a completed booking for that service. To review a product, you and the seller need to have exchanged messages. Scroll to Reviews, choose your stars and post. Post again to update your review, or delete it at any time. The seller (or someone helping them) may reply publicly. Stars and review counts also show on product and service cards, and you can sort the directory by Top rated.

Your own page lists the reviews you've written under Reviews they've written.

Questions and answers

Ask a question on a listing's page. Anyone signed in can answer; answers from the owner are highlighted. You'll be told when someone answers your question.

Comments on articles

Comment at the bottom of an article, and reply to other comments. You'll be told when someone replies to you.

Saved listings

Choose Save on a listing to add it to your shortlist. Find them all under Saved listings.

Community rules

Be honest, kind and relevant. Posts with links, blocked words or lots of capital letters are flagged for our moderators, though they stay visible while they check. Use Report on any review, question, answer, comment, product, article or member page slide that breaks the rules. After several people report the same post, it's hidden until a moderator looks at it.