Messages
Contacting members and sellers privately, blocking and reporting.
Send a message
Choose Send a message on a member's page, or Message seller on a product. Messaging the same person again continues the same conversation. You need a verified email, and the other member must accept messages.
Your conversations are under Messages. The Messages icon in the header shows how many have unread messages. An open conversation updates by itself every few seconds. Press Enter to send, or Shift+Enter for a new line.
Some sellers let helpers answer their messages. When they do, you're told before you write and in the conversation, and each reply a helper writes shows their name, for example "Sam, for Jordan B.".
Some members also share a contact phone number or email on their page. Choose Show phone or Show email to see them (you need to be signed in).
Staying safe
- Never send passwords or payment details in a message.
- Block a member from the conversation to stop you both messaging each other. Neither of you can send the other new quote requests either. Unblock them from the Messages page at any time.
- Report a conversation if it's abusive or a scam. The other member is blocked straight away, and moderators can read the conversation while your report is open.
To stop people messaging you at all, untick Accept messages under Settings > Profile.